The reporting channel integrates directly with the handling workflow. Incoming information can be qualified, followed up, exchanged by authorized handlers and transferred into a controlled case when the organization decides to investigate.
Verifiable points
Structured intake
The report, attachments and useful information are gathered in a dedicated processing perimeter.
Confidentiality
Access rights and isolation limit exposure of information to people authorized by the organization.
Acknowledgement and follow-up
The workflow can record receipt, exchanges, qualification and the follow-up steps needed for processing.
Human qualification
Authorized users review admissibility, validate handling and steer the next steps for each report.
Continuity into investigation
A report requiring investigation enters the sensitive-case workflow with the useful information already structured and available.
Attachments and exchanges
Documents and communications useful to processing remain attached to the report or case context according to applicable permissions.
A reporting process adaptable to the organization
LucenOne lets teams configure intake, qualification, exchanges, follow-up and investigation steps so they fit the procedures and responsibilities defined by the organization.